Shipping & Returns

Every THULS bowl is packed by hand and sent with DHL. Here's what to expect from order to doorstep, and what to do if a piece isn't quite right for you.

Shipping

We currently ship within Germany. Orders leave us Monday to Friday, usually within 1–3 working days, and arrive 3–5 working days later. Around holidays, such as the summer break and Christmas, dispatch may take a little longer. We'll let you know on the site if there are any closures.

Shipping is €6.49, and free from €170, so two bowls travel for free.

As soon as your parcel is on its way, we'll send you a tracking link by email.

Outside Germany? We’re not shipping further just yet. Join the list, or email us at hello@thuls.de and tell us where you are. We’ll let you know as soon as we ship to you.

Returns

Changed your mind? You have 14 days from delivery to let us know. Simply email hello@thuls.de with your order number, and we'll send you the return details.

Return shipping is paid by you. If you return your whole order, we'll refund the purchase price and the original shipping cost to your original payment method within 14 days of hearing from you, once the bowl is back with us.

Please return the bowl in its white THULS box, packed securely so it arrives back safely.

Arrived damaged

If your bowl arrives chipped or cracked, please send a photo to hello@thuls.de within 7 days of delivery. We'll send you a replacement, or a full refund if that colour has sold out.

The legal details

You'll find our full terms (which include our shipping terms as §5) and refund policy (Widerrufsbelehrung) in the footer.

Not sure about something? We’d love to hear from you at hello@thuls.de, and we’ll reply within 1–2 working days.